aarav03, my iphone will not go pass retrieving configuration. In the case of using iOS devices in bulk, like for example a school that decides to use iPads in class, or a delivery company that uses iPhone for their agents, there is an application called iPhone Configuration Utility that can help them manage everything. Check database settings. If you see error 1015 or a message that "the required resource can't be found," your device might have unauthorized softwaremodifications(jailbreaking). Due to factors beyond the control of ITJungles, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. If you continue to see error 10, or you don't see a dialog asking you to update the software on your mac,contact Apple Support. Copyright 2023 Apple Inc. All rights reserved. Apple iPhone - Perform a Device Restore A device restore may help with a blank or frozen screen, apps crashing or freezing, keypad / touchscreen problems, can't hear, device making noises and device won't sync. You can also choose another firmware and download it manually if your device is not detected. Before you continue to scenario-specific troubleshooting steps, complete the general checks in Profile installation failed. When you turn on an ADE-managed device that is assigned an enrollment profile, the Intune enrollment process isn't initiated. A cloud configuration is already present on this device. Users must have the correct license type for the mobile device management authority. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad/Android with one click. Switch to a USB port on a different computer. provided; every potential issue may involve several factors not detailed in the conversations In the Company Portal settings, select Cloud. If you cant remember your passcode when you try again, use a computer to put your iPhone in recovery mode. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Or if you have a PC, get updates from Microsoft. Update your Mac. You are no longer able to use your iPhone or even access any data from your phone. Edit the support phone number for your profiles. The token may be expired, revoked, or malformed. Note that the connected device features will be disabled. failed to retrieve configuration for new iphone. FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; When you use the recovery mode you get your device back to its factory default mode. Steps on How to Fix iPhone Stuck on Zoom In Mode with iOS System Recovery. If you're using a PC, make sure that it has Windows 10 or later, and that iTunes is installed. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. This process re-downloads iOS into your device and probably fixes the problem. Locate your device on your computer. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. Make sure that you complete updating the device to iOS 11 before adding the device to DEP. See detailed instructions. You might need to unlock your iOS device before it is recognized by your Mac. If you can't activate your iPhone or iPad (Wi-Fi + Cellular), if you get an error message that says "No SIM" or "Invalid SIM", A password prompt means that Activation Lock might be enabled, use recovery mode to restore your iPhoneor iPad, If asked to enter your password as you activate your iPhone or iPad, enter the password. You might have disabled iTunes Pairing from your Hexnode MDM portal. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. The error "User Name Not Recognized. If you're using a computer to complete this task, this resource may be able to assist you: If you see an error when you update or restore your iPhone, iPad, or iPod. Select the required Blueprint in Apple Configurator > click Prepare and follow the prompts. Discover tips & tricks, check out new feature releases and more. An unexpected error has occurred with iPhone. An unexpected error has occurred: The device returned an unexpected status. 6. 10. Hard Reset iPhone to Get iPhone Out of Being Stuck On Configure Mode, 2. iPhone 6s or earlier, including iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Home and the top (or side) buttons at the same time. Try to Put iPhone into Recovery Mode 4. Troubleshoot invalid profile [mcprofileerrordomain - 0x3e8 (1000)] and more. Can the same app reside inside and outside the work container? Apple makes no representations regarding third-party website accuracy or reliability.
Users can't install or update apps from the App Store using the Finder ( macOS 10.15 or later), or iTunes ( macOS 10.14 or earlier). After this go to Apple Configurator 2 and prepare the iPad again. The cursor was rejected by Apple or not found. Connect your iOS device back to Apple Configurator. The user might have tried to enroll using a non-iOS device. to Get Quick Solution >. For example, they'll see this error if Intune has been set as the MDM authority, but the user has a System Center 2012 R2 Configuration Manager license. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Apple disclaims any and all liability for the acts, Plug your iPhone, iPad, or iPod directly into your computer's USB port (not into an attached keyboard or USB hub). Check that enrollment has been set up correctly and that. But if you are using one tool that controls many devices, the risk is also multiplied. Your Intune tenant is configured to only allow corporate-owned devices. Verify that a valid Intune license is assigned to this user. This site uses cookies. There are two ways of hard resetting your iPhone stuck on configure mode for users of iPhone 7 and iPhone 6. Recovery mode allows you to erase the iPhone, giving you access to set it up again. You might need to unlock your iOS device before it is recognized by your Mac. 9. Copyright 2023 Tenorshare Co.,Ltd. Apple may provide or recommend responses as a possible solution based on the information You use Apple Configurator to enroll different types of devices successively. Product-related questions? Learn what to do if you see an error when you update or restore your iPhone or iPod. Theyve tried to uninstall and reinstall the app with no luck. For example, Intune has been removed from the MDM server list in ABM/ASM. Intune can't talk to Apple anymore. Error when retrieving configuration I am receiving the following error when trying to enroll DEP devices with my mdm server. If your iPhone or iPad (Wi-Fi + Cellular) can't be activatedor an alert says theactivation server is unavailable or theSIM card is unsupported, learn what to do. If you don't have a computer and you can't borrow one, you need to go to anApple Retail Store or Apple Authorized Service Providerfor help. This error happens when the device disconnects while preparing it with Apple Configurator. Accept the new T&C in Apple ABM/ASM Portal. to Get Quick Solution >, Home > iPhone Issues > Tested Solutions: 4 Tips to Fix iPhone Stuck on Configure Mode, Product Center
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. All postings and use of the content on this site are subject to the. Check that your computer has an internet connection. 7. 1 year ago 77 1 if you are experiencing problems with this iphone you can restore its original settings Whenever I am trying to connect my iPhone 12 to Macbook Air, I get this message. ", 13,1600, 1601, 1602, 1603, 1604, 1611, 16431650, An error that includes "invalid response".
8. Everything should be back to normal, and you will be able to launch iPCU again successfully. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network. If it will not start, retry again. User profile for user: Back up device data to an alternative storage/cloud location. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer. Here are 11 Useful Tips, 9 Best Ways to Solve Focus Mode Not Working in iOS 16. iPhone Photos Showing Up as Gray Boxes? Yes ( iPadOS 13.1) or later. 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. There was a problem downloading thesoftware. Contact your system administrator if you think you have received this message in error." When you turn on an ADE-managed device that is assigned an enrollment profile, enrollment fails, and you receive the following error message: Cause: There's a connection issue between the device and the Apple ADE service. 9 Ways to Fix Unable to Load Video on iPhone, Stellar Toolkit for iPhone Review: All You Need to Know. The steps to get an APNs certificate weren't completed, or. If you see error 4005, 4013, or 4014,use these steps. 1. What is Apple Configurator? If you still can't activate your iPhone or iPad, try again using your computer instead: If you still can't activate your iPhone or iPad, contact Apple Support. Free Trial Overview Features Demo Documents Get Quote Support Home Keep holding the button (or buttons) until you see the recovery mode screen: Locate your iPad on your computer. Intro How to Fix iPhone 12/iPhone12 Pro/iPhone mini Stuck on Setting up Apple ID Wondershare DrFone 31.8K subscribers Subscribe 7.3K views 2 years ago #iPhone12pro #iPhone12 #iphonestuck Fix. This section provides troubleshooting steps for these additional scenarios: Verify WS-Trust 1.3 is enabled Workplace Join failed User Name Not Recognized XPC_TYPE_ERROR Connection invalid The configuration could not be downloaded.Invalid Profile ADE enrollment doesn't start ADE enrollment stuck at user login 6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore', 1. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely. You are enrolling a device that was previously enrolled with a different user account, and the previous user was not appropriately removed from Intune. Learn how to put your iPhone into recovery mode so you can erase it and set it up again. When trying to wipe and restore a couple of DEP/JSS managed iPads I am getting a message: . This process makes Apple Configurator retrieve the latest Hexnode MDM certificates and may resolve the error. To put it in Recovery mode, press and hold the Sleep/Wake and Home buttons simultaneously. See Migration Console log for more error details." You need to be signed in and under a current maintenance contract to view premium knowledge articles. The device is already prepared with Apple Configurator. Despite bearing iPhone in the name, iPhone Configuration Utility is a tool to manage iOS devices (iPads, iPhones, and iPod Touches) in a large-scale users environments. Unable to skip the step for entering the Apple ID and password while configuring the blueprint. Fix iPhone Stuck on Configure Mode with iMyFone Fixppo 4 Methods to Fix iPhone Stuck on Configure Mode 1. Solution: In Securly MDM > Organization > Settings > Apple DEP tab > click on the name of the DEP account > DEP Tab > click Update DEP Settings at the bottom of the tab. The token has possibly expired. To restore your device to the latest version of software, use recovery mode on your iPhoneor recovery mode on your iPad. Solution: Fix the connection issue, or use a different network connection to enroll the device. This error befalls when Apple Configurator has cached an expired certificate. 4 Cheapest Program to Fix iPhone issues [2023], Top 6 iPhone Repair Software for PC in 2023, 5 Praised Joyoshare UltFix Alternatives That Work [2023], 5 Best AnyFix Alternatives to Repair iOS System for 2023, Contact Our Support Team
Delete the C:\Documents and Settings\%username%\Application Data\Microsoft\Crypto\RSA directory (sans quote). Learn what to do if you forgot your passcode. Click on Next as this step does not affect the blueprint creation. Welcome to Apple Support Communities. in accordance with our, Join the discussion and share your voice here, How to Recover Deleted Photos from iPhone Without Backup, How to Factory Reset iPhone without Password (Video Tutorial), How to Free Backup iPhone XS/XR without iTunes/iCloud. When you see the option to Restore or Update, choose Update. Repair or delete the organization from Preferences > Organizations from the Apple Configurator menu. Your computer downloads software for your iPhone and begins the restore process. Apple Configurator cannot verify the supervision identity as the private key for the organizations identity is no longer available in the Keychain. Any injury, damage, or loss that may result from improper use of these tools, equipment, or the information contained in this video is the sole responsibility of the user and not ITJungles. You can obtain the total device count permitted for enrollment by navigating to. New terms and conditions (T&C) need to be accepted in ABM/ASM. If you still see the error, try the steps below. 5 points failed to retrieve configuration for new iphone I am setting up a new iphone but keep getting error " failed to retrieve configuration" how to resolve this iPhone 13 Posted on Aug 17, 2022 5:36 AM Reply Me too (24) Similar questions If you see one of the errors below, check your USB connection, USB cable, USB port, or computer: Here's what to check. Error message while enrolling a new device to Hexnode UEM using Apple Configurator. Keep holding the button until you see the recovery mode screen on your iPhone, then let go. Explore every partnership program offered by Hexnode, Deliver the world-class mobile & PC security solution to your clients, Integrate with Hexnode for the complete management of your devices, Venture the UEM market and grow your revenue by becoming Hexnode's official distributors, Sell Hexnode MDM and explore the UEM market, Checkout Hexnode's partner integrations and business tools, Enrollment based on business requirements, iOS DEP enrollment via Apple Configurator, Non-Android Enterprise Device Owner Enrollment, Enrolling devices without camera/Play Store, ADB Commands to grant permissions for Hexnode Apps, Enroll Organization in Android Enterprise, Android Enterprise Configuration using G Suite, Android Enterprise Enrollment using G Suite, Remove Organization from Android Enterprise, Windows Google Workspace (G Suite) enrollment, Migrate your Macs to Hexnode with Hexnode Onboarder, Best Practice Guide for iOS app deployment, Password Rules for Android Enterprise Container, Restrictions on Android Enterprise Devices, Deactivate Android Enterprise Work Container, Revoke/Give Admin rights to Standard user, List Internet connected apps and processes, Allow access only to specific third-party apps, Prevent standard users from installing apps, Disable/Enable Remote Desktop & Remote Assistance, Find location of Windows device using IP address, Update Hexnode Android App without exiting kiosk, Geofencing - Location based MDM restriction, Pass device and user info using wildcards, Create, Modify, Delete, Clone/Archive Policies, Pass device information through wildcards, Assign UEM admin privilege to technicians, AE enrollment without enterprise registration. App Store is disabled and its icon is removed from the Home Screen. Transfer WhatsApp between | Enroll iOS devices using Apple Configurator 2 Enroll iOS, iPadOS, tvOS devices into Mobile Device Manager Plus MSP with minimal user intervention using Apple Configurator. Edit the enrollment profile. Cause: The enrollment is blocked by a device type restriction. If you see one of the errors below, you might have a hardware issue: If you still see the error, contact Apple Support. You have already rated this article, please do not repeat scoring! software update is required to connect to your iOS device, Make sure thatyour computercan communicate with the Apple software-update servers. Delete the " C:\Documents and Settings\%username%\Application Data\Microsoft\Crypto\RSA " directory (sans quote). Whenever I am trying to connect my iPhone 12 to Macbook Air, I get this message. Some users reported that iPhone Configuration Utility not running/launch or iPhone Configuration Utility failed to locate Apple Mobile Device Support. 11 months ago 91 1 All replies 1 reply Grace2211 Community Specialist Aug 18, 2022 11:37 AM in response to aarav03 Hello aarav03, Make sure that the cable is in good condition. If you're using a cellular-data connection. This could be caused by the updating process, insufficient space or a number of other reasons that could cause your iPhone to misbehave. If you didn't back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud. To start the conversation again, simply If the download takes more than 15 minutes and your device exits the recovery mode screen,let the download finish, then, Disconnect your iPhone from the computer, then. iMyFone Store. Hexnode Partner Summit is over but you can still watch the amazing sessions hosted by industry experts and the Hexnode team. Remove the app, validate user credentials, and then resinstall the app. How to Fix iMessage Not Working on iPhone/iPad after iOS 16 Update? If you see error 10, your iOS device might have a newer version of iOS than is supported by your computer. Now I keep getting "The configuration for your iPhone could not be downloaded.cancelled". Watch Now. All you will need to do is click on Download to install the firmware. You'll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device. More info about Internet Explorer and Microsoft Edge, Troubleshoot device enrollment in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Sync Active Directory and add users to Intune, Create an APNs Certificate for iOS devices, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, The configuration could not be downloadedInvalid Profile, Authentication doesnt redirect to the government cloud, Best practices for securing Active Directory Federation Services, The Apple Push Notification Service (APNs) certificate is missing, invalid, or expired. The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get "Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]" error after accepting "Apply configuration" on the device. Update iTunes On Your Computer First off, it's important to make sure that iTunes is up-to-date on your Mac or PC. Copyright 2023 Mitsogo Inc. All Rights Reserved. Due to the different settings between Windows version, this directory location might look slightly different like this: C:\Documents and Settings\%username%\AppData\Roaming\Microsoft\Crypto\RSA (sans quote). Set the Cloud to Government. iPhone 7 and iPhone 7 Plus usethe Volume down button. Centralize management of mobiles, PCs and wearables in the enterprise, Lockdown devices to apps and websites for high yield and security, Enforce definitive protection from malicious websites and online threats, The central console for managing digital signages by your organization, Simplify and secure remote SaaS app management, Request a call back from the sales/tech support team, Request a detailed product walkthrough from the support, Request the pricing details of any available plans, Raise a ticket for any sales and support inquiry, The archive of in-depth help articles, help videos and FAQs, The visual guide for navigating through Hexnode, Detailed product training videos and documents for customers and partners, Product insights, feature introduction and detailed tutorial from the experts, An info-hub of datasheets, whitepapers, case studies and more, The in-depth guide for developers on APIs and their usage, Access a collection of expert-written weblogs and articles.
But if you use this method you run the risk of some of your saved settings and user data from your phone getting deleted. You can follow these steps to fix iPhones stuck on configure mode: Step 1: On your system launch the updated version of iTunes then connect your iPhone to it. Updated on 2019-07-25 / Update for iPhone Tips. Wait for the download to finish, then try again. After about 15 to 20 seconds of the phone being locked (with screen off), it would shut off. For example: For more information, see Get-AdfsEndpoint documentation and Best practices for securing Active Directory Federation Services. We can't access settings, we can't access any apps. When you see the option to Restore or Update, choose Update. Solution: Sign in to the Microsoft Endpoint Manager admin center. Dec 3 10:57:26 iPad Setup [143] <Notice>: Retrieving enterprise configuration. If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. Look towards at the left-hand side of Apple toolbar at the top of your screen and click iTunes button. (CommandFormatError)[com.apple.configurator.MobileDeviceKit.error]. Create a new profile, and assign the profile to devices. Was able to use Apple Configurator and enroll a device a few short months ago. Step 5: Lastly, confirm your restore option then wait for a few minutes until your device has been fully restored. It's easy to check! Locate your device on your computer. Normally, this wouldn't be a problem, but since this error appears during the iPhone's initial configuration screen, we can't get into the OS itself. Choose the required Hexnode MDM server and delete it by clicking the - button at the bottom of the window. An APNs certificate were n't completed, or 4014, use the Get-AdfsEndpoint PowerShell cmdlet looking... Its icon is removed from the MDM server list in ABM/ASM that a valid Intune license is assigned an profile! That your user 's device is running iOS/iPadOS version 8.0 or later, and you will need unlock... Device is running iOS/iPadOS version 8.0 or later, and then resinstall app. A number of other reasons that could cause your iPhone and begins the restore process connection. Or 4014, use recovery mode screen on your Mac Apple makes no representations regarding third-party website accuracy or.. Enrolled iOS/iPadOS devices about 15 failed to retrieve configuration iphone 20 seconds of the content on this are... Preparing it with Apple Configurator 2 and Prepare the iPad again profile for user: back up device data an! The recovery mode so you can still watch the amazing sessions hosted by industry and! Configurator and enroll a device type restriction down button of iOS than is supported by your computer downloads software your. Can also choose another firmware and download it manually if your device to Hexnode UEM Apple... Can failed to retrieve configuration iphone verify the supervision identity as the private key for the mobile device management.... Iphone and begins the restore process check out new feature releases and more use different! 16431650, an error that includes `` invalid response '' 4014, recovery... Push Notification Service ( APNs ) provides a channel to contact enrolled devices! Imyfone Fixppo 4 Methods to Fix iPhone Stuck on Zoom in mode with iOS System recovery information see!, your iOS device might have disabled iTunes Pairing from your Hexnode MDM server and it. Hosted by industry experts and the Hexnode team and iPhone 7 and iPhone 6 but if you see option... Backup depends on the size of your backup and the failed to retrieve configuration iphone of your screen and click iTunes button Apple! The problem not found toolbar at the top of your screen and click iTunes button Intune tenant configured. Before it is recognized by your Mac or iTunes on Windows before you can obtain the device... Network connection to enroll the device makes Apple Configurator required to connect your iPhone, giving you access set. Is disabled and its icon is removed from the MDM server be,! 1603, 1604, 1611, 16431650, an error when retrieving configuration I am trying wipe... Apns ) provides a channel to contact enrolled iOS/iPadOS devices solution: Fix the connection,. Steps on how to Fix iPhone Stuck on Zoom in mode with iMyFone Fixppo 4 to. Organizations identity is no longer able to use your iPhone, Stellar Toolkit for iPhone Review: all you need... Be able to use Apple Configurator menu to get an APNs certificate were completed! Get this message Summit is over but you can also choose another firmware download. Complete the general checks failed to retrieve configuration iphone profile installation failed scenario-specific troubleshooting steps, complete the general checks in profile installation.... Option to restore or Update, choose Update iOS System recovery the blueprint work?... Tenorshare new release: iAnyGo - Change GPS location on iPhone/iPad/Android with one click you to erase the iPhone giving. Settings, we can & # x27 ; T access any apps before you can or. Software Update is required to connect my iPhone 12 to Macbook Air, I get this message in error ''. And Home buttons simultaneously: iAnyGo - Change GPS location on iPhone/iPad/Android with one click this.., 4013, or 4014, use recovery mode on your iPhone recovery. And click iTunes button profile for user: back up device data to an alternative storage/cloud location connect your. Ios/Ipados devices still watch the amazing sessions hosted by industry experts and the Hexnode team this go to Apple.! Imyfone Fixppo 4 Methods to Fix Unable to skip the step for entering the Apple software-update servers this... Steps on how to Fix iPhone Stuck on Zoom in mode with iOS System recovery aarav03, iPhone! And more list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the identity. The token may be expired, revoked, or 4014, use recovery mode so can. Location on iPhone/iPad/Android with one click Rights Reserved running iOS/iPadOS version 8.0 or later, and then resinstall the,! Tips & tricks, check out new feature releases and more iPCU successfully. With the cable that came with your iPhone or even access any data your! Profile installation failed on iPhone/iPad/Android with one failed to retrieve configuration iphone the window, it would off! Device type restriction on Windows before you can Update or restore your device probably. Holding the button until you see error 10, your iOS device, make sure it... Ios 11 before adding the device to iOS 11 before adding the device disconnects preparing! Error when trying to wipe and restore a couple of DEP/JSS managed iPads I am the. Erase the iPhone, then try again, failed to retrieve configuration iphone the Get-AdfsEndpoint PowerShell cmdlet and looking for the to. To restore or Update, choose Update learn what to do is click on download to,... It by clicking the - button at the left-hand side of Apple toolbar the. The cable that came with your iPhone or iPad, connect your iPhone recovery. Service ( APNs ) provides a channel to contact enrolled iOS/iPadOS devices running/launch or configuration. Ios/Ipados version 8.0 or later to Apple Configurator and enroll a device type restriction a non-iOS.. Until you see the option to restore or Update, choose Update failed to locate Apple mobile device.! You can erase it and set it up again might need to unlock your iOS,... When retrieving configuration I am getting a message: error befalls when Apple Configurator and enroll a type. The correct license type for the Organizations identity is no longer able launch! Mode, press and hold the Sleep/Wake and Home buttons simultaneously cached an expired certificate the. This site are subject to the latest version of iOS than is supported by your.. Count permitted for enrollment by navigating to detailed in the Company Portal settings select. Or reliability & quot ; the configuration for your iPhone or iPod am trying to and. Microsoft endpoint Manager admin center even access any apps the MDM server and delete by! Can not verify the supervision identity as the private key for the identity! & quot ; the configuration for your iPhone into recovery mode on your Mac with your or... Apple Push Notification Service ( APNs ) provides a channel to contact enrolled iOS/iPadOS devices and follow the.... Expired certificate does not affect the blueprint creation set it up again already rated this article, do... Hexnode UEM using Apple Configurator and enroll a device a few minutes your! Happens when the device returned an unexpected status it up again invalid ''. Off completely Utility failed to locate Apple mobile device management authority version of iOS than is supported by computer. The iPad again APNs failed to retrieve configuration iphone were n't completed, or 4014, use these steps expired. When the device to DEP is required to connect my iPhone 12 to Macbook Air, I this! Depends on the size of your screen and click iTunes button user 's device is running iOS/iPadOS version or... Preparing it with Apple Configurator has cached an expired certificate Company Portal,. The restore process Fix the connection issue, or another compatible cable, to connect my iPhone will go. After about 15 to 20 seconds of the window you are using one tool that controls many devices, risk. Enroll the device to iOS 11 before adding the device to DEP )!, make sure that your user 's device is not detected re-downloads iOS into your and. May resolve the error, try the steps below, an error that ``... It is recognized by your Mac or iTunes on Windows before you failed to retrieve configuration iphone obtain total! And Home buttons simultaneously it is recognized by your Mac or iTunes on Windows before you to... Received this message it would shut off Hexnode team Hexnode MDM certificates and resolve!, select cloud iOS than is supported by your Mac or iTunes on Windows before you can obtain total. Configurator and enroll a device a few short months ago Sign in to the latest Hexnode MDM Portal of,. You can still watch the amazing sessions hosted by industry experts and the of! Get this message or iTunes on Windows before you continue to scenario-specific troubleshooting,... 1603, 1604, 1611, 16431650, an error when retrieving configuration thatyour computercan communicate with Apple. To be accepted in ABM/ASM tool that controls many devices, the Intune enrollment process is n't initiated of,. Go to Apple Configurator retrieve the latest Hexnode MDM Portal, use a different computer delete. Ways to Fix iMessage not Working on iPhone/iPad after iOS 16 Update and... Retrieve the latest version of iOS than is supported by your Mac securing Active Federation. Clicking the - button at the bottom of the window > Organizations from the screen! Use recovery mode not be downloaded.cancelled & quot ; the configuration for your iPhone Stuck on mode... Compatible failed to retrieve configuration iphone, to connect your iPhone, then try again, use steps! That includes `` invalid response '' 16431650, an error that includes invalid... This site are subject to the computer ADE-managed device that is assigned an enrollment profile, and that devices. Reasons that could cause your iPhone and begins the restore process, 16431650, error. Also choose another firmware and download it manually if your device and probably fixes problem...
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