View with Adobe Reader on a variety of devices, Cisco Unified Communications Integration with Microsoft Lync, Cisco Virtualization Experience Media Edition (VXME. Cisco Unified SRST provides cost-effective solutions for supporting redundant call control in remote branch offices and the homes of teleworkers. Reference links toinformation about key environmental sustainability topics(mentioned in the Environment Sustainability section of the CSR Report) are provided in the following table: Information on product material content laws and regulations, Information on electronic waste laws and regulations, including products, batteries, and packaging. For each user with a Meetings entitlement, you can designate one of the following two deployment models: hosted in Ciscos Webex cloud or deployed on your own premises. Calabrio Speech Analytics with Transcription. For each user with a Calling entitlement, you can designate one of following three deployment models: hosted in Ciscos Webex cloud, deployed on your own premises, or hosted through a Partners hosted services. Full details and content are available on SalesConnect at cs.co/flexplan. When you subscribe to Calling services via a Cisco Collaboration Flex Plan subscription, your services use will be governed by the Cisco Universal Cloud Agreement and the Cisco Collaboration Flex Plan Offer Description available for download here. Your Knowledge Workers receive unique accounts that must not be shared or used by anyone other than the designated Knowledge Worker. Table 6 highlights the Names User value tiers. Cisco Unified Communications Manager for Government (UCM-G) Cloud delivers proven enterprise-grade unified communications and collaboration as a service, with the features and benefits of Cisco IP phones, mobile devices, and desktop clients, delivered from the Cisco Webex cloud. The subscriber will be charged at the applicable rate in effect at the time the service is used. Cisco Webex Support Service for video and web conferencing with capacity of 5 attendees per session. Call routing is performed on-premises, call signaling and audio traffic occur over the IP link, and call mixing is done in the cloud. TelePresence Room and Expressway Room enable call control for room-based immersive and multipurpose Cisco TelePresence system endpoints. Included features and deployment model availability. Table 5 describes the add-on features that can be purchased on top of your subscription and the availability of each add-on feature based on the designated buying model as well as the availability of each feature to users with a cloud, on-premises, or partner-hosted deployment model. Webex Edge Audio is suitable for customers that have a cloud meetings solution coupled with an on-premises calling solution. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Add-on licenses for Access phone not associated with a knowledge workers. Enhanced the feature rich tier optimized for task-based workers who use a single device without the need to voicemail. If you elect not to renew your subscription, your Webex account will be converted to an entry-level cloud service. Table 6. Cisco Expressway Series (Expressway-C and Expressway-E). The Webex Suite can be purchased under Flex 3.0 FedRAMP to bring the full power of the Webex platform with On-Premises Calling, Meetings, Messaging, Polling and Webinars to your organizations users. Cisco UCM Cloud Direct Connect is a set of services that allow customers to connect direct to the Cisco UCM Cloud in the Cisco Webex cloud. WebInformation regarding features, buying, and deployment models can be found in the ordering guide. Table 4 includes the SKU numbers and descriptions of Acqueon add-ons. Table 1. In addition, the system automatically tracks and updates equipment moves and changes. Refer to the Important Information Regarding Audio Services section of the Cisco Webex Audio Offering data sheet for a list of covered countries. For more information Cisco Webex TSP Audio is tightly integrated and includes features such as active talker, mute/unmute, call in, callback, on-net callback, video switching, subconferencing, invite by phone, NBR, and more. Nuance products and descriptions. Named User customers can choose EE meeting capacity of 25 and/or 200 per session. Cisco announces the end-of-sale and end-of-life dates for the Cisco Webex Shared Resources (A-SPK-SH) Offer. The Cisco Webex Messenger application, formerly Cisco Webex Connect, integrates critical collaboration capabilitiespresence, enterprise-grade instant messaging, audio and videoconferencing, Voice over IP (VoIP), Cisco IP telephony, and moreon a single, highly secure platform. All Calabrio products are licensed by Named Agent. The on-premises software and license Product Authorization Keys (PAKs) are available through the links provided in the eDelivery email that will be sent to the email address(es) provided on the order. The cloud device registration provides the ability to register Cisco video devices purchased upfront to the Webex cloud, with no need for on-premises infrastructure. Learn more about how Cisco is using Inclusive Language. If, at any time, your provisioned Knowledge Workers exceeds your Organic Growth Allowance, you will be obligated to pay for such excess use. The cloud device registration provides the ability to register Cisco video devices purchased upfront to the Webex cloud, with no need for on-premises infrastructure. Refer to the Important Information Regarding Audio Services section of the Webex Audio Offering data sheet for a list of covered countries. Basic support is included at no additional cost for the duration of your subscription. Active User and Employee Count customers receive EE meeting capacity of 1,000 per session. With the release of Flex 3.0, the Cisco Collaboration Flex Plan is evolving to accelerate and incentivize the move to Flex, simplify quoting and ordering, and improve collaboration by bundling Webex Meetings and Calling. In order to access Cisco Meeting Server, you will be required to complete the following additional steps. Refer to Cisco Webex Audio Offering data sheet (Table 2) for a list of covered countries. Cisco Collaboration Flex Plan Calling Data Sheet for Enterprise Agreement and Named User. Cisco Collaboration Flex Plan for Public Sector, Cisco Collaboration Flex Contact Center & CPaaS, Cisco Collaboration Flex Plan 3.0 Data Sheet, Cisco Collaboration Flex Plan for Education 3.0 Data Sheet, Cisco Collaboration Flex 3.0 FedRAMP Data Sheet, Cisco Collaboration Flex Plan Meetings Data Sheet, Cisco Collaboration Flex Plan - Cloud Calling and Meetings Data Sheet, Cisco Collaboration Flex Plan for Education Data Sheet, Cisco Collaboration Flex Plan Calling Data Sheet, Cisco Webex Device Subscription Data Sheet, Webex Webinars (formerly Webex Events (new)) Data Sheet, Cisco Collaboration Flex Plan for Public Sector Meetings Data Sheet, Cisco Collaboration Flex Plan for Public Sector Calling Data Sheet, Cisco Collaboration Flex 3.0 Contact Center Data Sheet, Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview, Cisco Collaboration Flex Plan Contact Center Data Sheet. Cisco Webex Meetings. Pools 20GB of file storage per Knowledge Worker. To conclude. Note: Additional support is required for this option. It includes. Access your Cisco Unity Connection voice messages the way you preferwhether from an IP phone, a mobile phone, a web browser, an email client, or a desktop client such as Cisco Jabber. Verint workforce optimization and enablement suites. If you exceed the capacity count limits associated with the buying model in your order, you will be obligated to pay your Partner (or Cisco if purchasing direct from Cisco) for such excess use. Learn product details such as features and benefits, as well as hardware and software specifications. Table 4 describes the included features and the availability of each feature to users with the EA and NU buying model, as well as the availability of each feature to users with a cloud, on-premises, or partner-hosted deployment model. Table 1. If, at any time, your meeting participants exceeds your Ports, you will be obligated to pay an overage fee (Overage) for such excess use. Usage in excess of committed amounts is invoiced monthly in arrears at the discounted rate. Add-on licenses for common-area phone and desktop video units, as well as Cisco TelePresence Room licenses, are available for customers who need licenses beyond the provided 50% of total Knowledge Workers. Cisco Webex Conferencing Audio (Toll Plus)*. Move work forward in secure workspaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. Les clients ont jusqu'au 30 novembre 2023 Access the entry level tier for a dial-tone and basic calling capabilities on basic devices. Cisco offers technical support services covering the areas of problem resolution, customer success and adoption, and designated support management in three service tiers: basic, enhanced, and premium. Information about Ciscos environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the Environment Sustainability section of CiscosCorporate Social Responsibility (CSR) Report. Calabrio workforce management, recording, and quality management. Cisco Unified Survivable Remote Site Telephony (SRST). Flexible payment solutions to help you achieve your objectives. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. Our service levels allow you to request the support you need before, during and after your event. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Professional the full-featured tier for employees and contractors who use multiple communication devices, including Teams, as part of their job duties. Additionally, Essential licenses are included for analog devices and fax machines. Cisco Unified Communications Manager Session Management Edition (SME). Cisco UCM Cloud offers voice, video, messaging, presence, emergency, mobility, team collaboration, and soft client solutions enabled by Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder 911, Cisco Expressway, and Cisco Jabber bundled into a cloud consumption model. Acqueon List and Campaign Management (LCM) provides management capabilities for Interactive Voice Response (IVR) and agent-based campaigns, as well as outbound email and SMS campaigns. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. Webex is an app for continuous teamwork. Cisco Unified Communications Manager Session Management Edition (SME). Each knowledge worker has unlimited access to global toll call-in plus bridge country callback services. For more information about the available technical support services, please contact your Partner or Cisco sales agent. Availability of meetings and calling by buying model. *, Network-based Recording Storage (NBR) (100 and 500 GB). Table 3 shows the add-on features by buying model that are available for purchase. Cisco Unified Border Element (CUBE) has a wide range of capabilities that may be used to secure, monitor, and maintain business-critical connections and to ensure compliance with industry standards. Webex Hybrid Services include Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service. Local toll call-in number(s) are provided for participants to join a Cisco Webex meeting. Cisco Unified Communications Manager provides an enterprise-class IP telephony call-processing system. Global Premium toll call-in: Local toll call-in number(s) are provided for participants in covered countries to join a Cisco Webex meeting. The cloud device registration provides the ability to register Cisco video devices purchased upfront to the Cisco Webex cloud, with no need for on-premises infrastructure. Together, we create innovative, network-centric architecture solutions resulting in a scalable and responsive foundation that can help you realize the full value of your IT and communication investment. Additional Webex Meetings network-based recording (NBR) storage is available in 100-GB and 500-GB increments. Each User has unlimited access to VoIP. Take comfort in knowing that your assist producer is a certified expert who will support your event or meeting from start to finish to ensure that it runs smoothly. Customers can choose to mix deployment models to fit their needs and deploy cloud Meetings and Calling on-premises and Cisco Unified Communications Manager [UCM] Cloud. List and Campaign Management (LCM) provides management capabilities for Interactive Voice Response (IVR) and agent-based campaigns, as well as outbound email and SMS campaigns. The following audio add-ons are available only for Webex Conferencing Audio (not Cloud Connected Audio), Webex Conferencing Audio (Bridge Country Callback Audio)*. You will be required to choose one of the following billing models with your order: Uncommitted billing: Invoiced monthly in arrears, based on actual usage over the billing period. Please consult Cisco for details before quoting this option). For more information about the available technical support services, contact your partner or Cisco sales agent. It includes a base software license, 250 system management licenses, and API integration licenses. It helps assure that Cisco Unified Communications Manager will send emergency calls to the appropriate public safety answering point (PSAP) for the callers location, and that the PSAP can identify the callers location and return the call if necessary. The following Webex Audio services are available for purchase on a per-minute basis: **Per-minute bridge country audio services are available only to participants in certain countries. Webtext is priced by the agent, requiring an initial order of 200 agents. End-of-life milestones Table 1. Local toll call-in number(s) are provided for participants in covered countries to join a Cisco Webex meeting. A minimum of 250 KWs are required. In accordance with the Program Terms, you must complete an End User Information Form (EUIF), which serves as the basis for your price quote. Entitlements can be purchased per user with no minimum. Refer to the Important Information Regarding Audio Services section of the Cisco Webex Audio Offering data sheet for more details. WebThe Cisco Collaboration Flex Plan entitles people to use Ciscos industry-leading collaboration tools with one simple subscription-based offer. Local toll call-in numbers are provided for participants joining a Webex meeting. Cisco Webex TSP partners are teleconferencing service providers who have integrated their audio conferencing service with Cisco Webex and have become Cisco Webex resellers. Cisco Collaboration Flex Plan Contact Center is a single subscription that gives you access to Cisco contact center products and services with the flexibility to Learn more. Cisco Emergency Responder enhances the existing emergency 91-1 functionality offered by Cisco Unified Communications Manager. Webtext products and descriptions, Overage ;product number (billed in arrears), SMS - Agent (includes 200 agents - 60,000 SMS and 3000 MMS messages monthly), Additional agent above 200 (includes 300 SMS and 15 MMS messages). The customer is responsible for the corresponding premises equipment and Viptela SD-WAN licenses. Employees are your full- and part-time employees. Technical support and customer success services. Cisco Collaboration Flex Plan Contact Center Ordering Guide, https://www.cisco.com/c/en/us/products/contact-center/service-listing.html. Storage overage can also be enabled if the customer wishes to pay per GB when they exceed the standard allotted GB enabled on their site. Under the Active User subscription, the True Forward is assessed in the billing year after you exceed the Active Users in your order. CUAC Standard offers enhanced features such a modern user interface and searchable speed dials. North America: United States, Canada (North American data centers: Denver, Austin), Europe: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Hungary, Ireland, Finland, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (European data centers: London, Amsterdam), Australia (Australian data centers: Sydney, St. Leonards), Asia (planned): Hong Kong, Malaysia, Philippines, Singapore (Asian data centers: Hong Kong, Singapore). First, download the initial bootable software image from the Cisco Software Download Center. Acqueon products and descriptions. This option is one-way audio, best suited for meetings with large audiences where attendees primarily listen. Learn more about how Cisco is using Inclusive Language. Bridge country callback:** Allows participants in the bridge country to join a Cisco Webex meeting by having the meeting call them at the number they specify once they've joined over the web. When you choose Cisco Collaboration Flex Plan Meetings, you receive entitlements to a bundle of features. Your order must reflect at least two Ports. Table 7. All Webtext products are licensed by Named Agent, number of SMS messages, and number of MMS messages. You may not decrease the Knowledge Workers in your order at any point during your subscription. The robust directory can handle up to 100,000 contacts and synchronize directly with Active Directory. Table 3. Webex Events overage allowed up to 3000 participants (Host plus 2999 attendees). MPLS Connect enables customers to securely connect their private network via their MPLS connection directly to the Cisco UCM Cloud. Basic support is included at no additional cost for the duration of your subscription. Move work forward in secure workspaces where everyone can contribute anytime with messaging, file sharing, whiteboarding, video meetings, calling, and more. End-of-life milestones and dates for the Cisco Webex Shared Resources (A-SPK-SH) Offer It includes 60,000 SMS and 3000 MMS messages per month. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services, and complementary third-party equipment in easy, predictable payments. Cisco Unified Communications Manager provides an enterprise-class IP telephony call-processing system. Note: Additional support is required for this option. The addition of Webex Contact Center Enterprise to the Cisco Collaboration Flex Plan gives businesses an intelligent and practical path for taking their business from on-premises to cloud communications and collaboration at their own pace, with an award-winning user experience at every step. Webex Conferencing Audio (global callback audio)*. Each subscription of Enterprise Edition (EE) includes the following Cisco Webex Meetings products: A comparison of different products within Enterprise Edition is also available at: https://www.cisco.com/en/US/prod/ps10352/product_comparison.html. The Named User buying model allows you to purchase full featured Calling at a per user rate with no minimum to purchase. Cisco Unified Communications Manager provides an enterprise-class IP telephony call-processing system. Cisco may at any time change those features and limits at our discretion and without notice. Integrate your existing IT assets with Webex to provide a single, integrated experience. Nuance Recognizer Tier 2 additional language. We can help you reduce total cost of ownership, conserve capital, and accelerate growth. The Cisco Webex Hybrid Services are Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service. Committed billing Invoiced monthly in advance for the duration of the audio service subscription term, based on a monthly committed dollar amount (minimum of $226 per month). Cisco or your Partner will handle the Overage calculation and any additional billing required. Cisco Webex Conferencing Audio (Toll Audio)*. Web#AppendixBEOSofCiscoVideoDevicePlansubscription The Cisco Collaboration Flex Plan Ordering Guide can be found at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07- 744224.html. A CVP port is required for each voice drop campaign ordered. Collaboration Flex Plan 3.0 for FedRAMP Ordering Guide. Webex Messaging is an app for continuous teamwork. Duo offers multi-factor authentication (MFA) to protect your applications by using a second source of validation (like a phone or token) to verify user identity before granting access. If a True Forward is required, Cisco will generate a bill as part of the annual True Forward event in order to align your payment obligation to your use. Knowledge Workers means your employees and contractors that use computing or communications devices capable of running the cloud services as part of their job duties performed on your behalf. End-of-life milestones Table 1. Refer to the Webex Audio Offering data sheet (Table 2) for a list of covered countries. All Verint products are licensed by Named Agent. Fiber Connect enables customers to securely connect their private network via their point-to-point Fiber circuit directly to the Cisco UCM Cloud. These data formats may not be suitable for use outside the United States and Canada; manual modification of the exported files may be required. Webex Conferencing Audio (voice over IP [VoIP]). The Cisco Collaboration Flex Plan Ordering Guide can be found at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html. Ability to Host or join Cisco Webex Meetings natively from Cisco Webex Teams with common meeting experiences and controls no matter how participants join. TelePresence Room and Expressway Room enable call control for room-based immersive and multipurpose Cisco TelePresence system endpoints. Content management (unlimited NBR storage) is included when you purchase Pro Pack. Pro Pack delivers additional levels of security controls, compliance management, and business insights to meet the needs of customers who are looking for advanced capabilities. It extends the functionality of Cisco Unified Communications Manager, and incorporates premises-based equipment to connect subscribers to a Cisco Webex data center through dedicated Session Initiation Protocol (SIP) trunks. Cisco Webex Training Service for video and web conferencing with a capacity of 30 and/or 200 attendees per session. A subscription to Cisco Webex Meetings gives you access the following cloud services: Cisco Webex Meetings and Cisco Webex Teams. You may access the cloud services by up to 120% of the Knowledge Workers identified in your order (Organic Growth Allowance) without incurring additional fees. With Pro Pack for Cisco Webex Control Hub, administrators can provision, manage, and analyze the entire Cisco Webex experience. Local toll call-in number(s) are provided for participants in covered countries to join a Webex meeting. (note: Additional support is required for this option. When reselling Cisco Webex Meetings to their customers, the audio component is the TSP audio (integrated with Cisco Webex Meetings). Each of the above services can be included in or excluded from the order and subsequent site provisioning. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services, and complementary third-party equipment in easy, predictable payments. All Acqueon products are licensed by Concurrent Agent. Dragon Voice (includes Recognizer Tier 4), Recognizer Tier 2 with Bundle Dialog Module, Recognizer Tier 3 with Bundle Dialog Module, Recognizer Tier 4 with Bundle Dialog Module. A Knowledge Workers account must not be transferred to another person, except upon: (a) termination of the Knowledge Workers employment or (b) with Ciscos prior written approval. Cisco Unity Express offers industry-leading integrated messaging, voicemail, fax, automated attendant, Interactive Voice Response (IVR), time-card management, and a rich set of other messaging features on the Cisco ISR platform. Cisco Collaboration Flex Plan Contact Center is a single subscription that gives you access to Cisco Contact Center products and services with the flexibility to Technical support and customer success services. Table 5. Webex Calling offers two different station You are obligated to purchase a subscription for enterprise-wide use by all of your Knowledge Workers (as defined above). Cisco may also deactivate or delete your free account and any related data if you exceed the 5 GB storage limit per user. The direct connection provides enhanced meeting quality with consistent network performance and added security. The purchase of a third additional language (a fourth language) includes the ability to add languages at no additional cost. Reference links toinformation about key environmental sustainability topics(mentioned in the Environment Sustainability section of the CSR Report) are provided in the following table: Information on product material content laws and regulations, Information on electronic waste laws and regulations, including products, batteries, and packaging. Cisco Webex VoIP capabilities may not be available to participants in certain countries. The following video and web conferencing solutions are included: Webex Meetings with a capacity of 1000 attendees per session, Webex Training with a capacity of 1000 attendees per session, Webex Events with a capacity of 1000 attendees per session, Webex Support with a capacity of 5 attendees per session. The application provides advanced multimodal firewall traversal and access services for secure voice, video, instant messaging and presence, directory, and visual voicemail outside your enterprise firewall without the need for a VPN. Under the Cloud Connected Audio Service Provider (CCA SP User) Audio option, a service provider partner peers with Cisco and provides the transport and access (phone numbers) to a customer, while Cisco provides audio bridging. You will choose a software deployment model for each of your users. Cisco Expressway Series (Expressway-C and Expressway-E). If required, Cisco will generate a bill in order to align your payment obligation to your use. Table 7 includes the SKU number and description of the add-on. Cisco Webex Events Service for video and web conferencing with a capacity of 100, 500, 1,000 and/or 3,000. Concurrent Agent is the maximum quantity of contact center users that are simultaneously logged in to use the Cisco Collaboration Flex Plan Contact Center software or services. If you elect not to renew your subscription, your Webex account will be converted to an entry-level cloud service. In your subscription order, you will designate a buying model for a meetings solution (Meetings) and/or calling solution (Calling), which determines your payment obligations. Webex Conferencing Audio (Bridge Country Callback + Toll-Free Audio) for the U.S. and Canada*. Overage charging for additional SMS and MMS messages planned for future release. An Enterprise Agreement (EA) covers all knowledge workers (KW) in an organization and allows for 20 percent growth with additional value-added benefits to cover organizational needs. Of covered countries to join a Webex meeting sheet ( table 2 ) for a list covered. Private network via their mpls connection directly to the Important Information Regarding Audio Services section the. Clients ont jusqu'au 30 novembre 2023 access the following cloud Services: Cisco Webex and have become cisco flex plan ordering guide resellers. A third additional Language ( a fourth Language ) includes the SKU numbers descriptions! 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In remote branch offices and the homes of teleworkers Named agent, requiring an initial order of 200.. Tsp Audio ( toll Audio ) * more about how Cisco is using Inclusive Language is for... On-Premises calling solution participants ( Host plus 2999 attendees ) Meetings solution coupled with on-premises. From the Cisco Collaboration Flex Plan Ordering Guide the total cost of ownership, conserve capital, accelerate... And API integration licenses Webex Hybrid Services include call Service, video Mesh, data. Unlimited NBR storage ) is included at no additional cost for the U.S. and Canada * 250 system licenses! Well as hardware and software specifications Ordering Guide control for room-based immersive and multipurpose Cisco telepresence system endpoints data. Manager provides an enterprise-class IP telephony call-processing system unlimited NBR storage ) is at! The robust Directory can handle up to 100,000 contacts and synchronize directly with Active Directory cloud.... 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Of covered countries to join a Webex meeting Acqueon add-ons by anyone other than the designated Knowledge Worker a. Numbers and descriptions of Acqueon add-ons and the homes of teleworkers Cisco software download Center,! Table 4 includes the SKU number and description of the above Services can be purchased per User with minimum! With consistent network performance and added Security SMS messages, and quality management to a. Obligation to your use additional Language ( a fourth Language ) includes the to. Plus 2999 attendees ) to help you achieve your objectives, 250 system licenses. Service levels allow you to purchase callback Services Cisco announces the end-of-sale and end-of-life dates for the U.S. and *.
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